Source: Travel News
American Airlines want to increase revenues in part by up-selling more customers to better seats. Pictured is American’s international premium economy product. American Airlines
Skift Take: Delta Air Lines and United Airlines recently told investors they're making big revenue from premium-seat upsells. Not surprisingly, American wants a piece of that action. But it has some IT work to do first.
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American Airlines Admits It Needs to Do Better Upselling Passengers to Better Seats