Southwest’s ‘Operational Emergency’ Continues to Lead to Delays

Source: Travel News

Bloomberg

Southwest Airlines has more aircraft out of service than usual, so the airline called a “operational emergency.” Pictured are Boeing 737s operated by the airline. Bloomberg

Skift Take: This term "operational emergency" is probably not good for business. Customers don't know what it means, and some might be skittish. Is there another term the airline can use the describe the situation?

— Brian Sumers

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Southwest’s ‘Operational Emergency’ Continues to Lead to Delays