Source: Travel News
The Dutch Airline KLM is among the more digitally-focused airlines. David Neeleman, who plans a new U.S. airline by 2021, said his carrier will also have a forward-thinking digital approach. KLM
Skift Take: It's 2018, and yet most U.S. airlines still handle almost all inquiries from customers via telephone. That has to change.
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Why Must We Chat on the Telephone to Get Help From an Airline?